Modem推出X客户反馈监控集成
Modem宣布推出X集成，可监控客户帖子，将相关反馈归入主题并推送到Slack以便后续处理。该功能包含在Modem付费订阅中，可通过“设置—集成—X”启用，并由保存的查询决定捕获哪些帖子。Modem称，其智能代理还能把反馈关联到Linear任务和GitHub拉取请求，并确定已交付修复应通知的对象。
该集成将Modem的客户反馈流程扩展到X上的相关帖子，但其可用性和所称效果目前仅由Modem自行声明，尚无独立验证。
The X integration is included with paid Modem subscriptions. Turn it on in Settings → Integrations → X.
Responding to customers on X is hard, which is why it stands out when a team gets it right. In September, David Cramer posted a complaint about Muse. Cosmo Du replied that a fix was coming, then came back to the thread when it shipped:
Tbqh I don’t understand any company that doesn’t interact on X with customers at this point 👌 Muse shipping fixes David Cramer (@zeeg) September 13, 2026
Most teams lose track of posts like David's. The post scrolls away, the person who saw it isn't the one who fixed the bug, and by the time the fix ships nobody remembers who asked.
Modem now records X posts the same way it records support tickets, so the people who asked are still on file when the fix ships.