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Databricks 营销智能体进入 Beta 阶段

AI 总结

Databricks 宣布 CustomerLake 的 Campaign Agents 进入 Beta,Profile Agents 进入 Private Preview,这是这款内嵌于其平台的 Agentic CDP 在成熟度上的下一步。由 Genie 驱动的 Campaign Agents 让营销人员用自然语言、基于已存在于 Databricks 中的客户数据构建受众;Profile Agents 则用于把分散的客户记录统一为 Databricks 内的 Customer 360 画像,具备来源字段归一化、身份解析和增量更新等能力。Databricks 称 Getnet by Santander、惠普和百威英博已在使用 CustomerLake,并引用惠普的 Kumar Ram 称,用 CustomerLake 两小时内就准备好可用于受众建模的模型和属性,而传统 CDP 需要两到三个月,并称该方案有可能把 CDP 总拥有成本降低 40%。

深度见解

此次 Beta 与预览扩大了 Databricks 智能体式 CDP 的可参与范围,该公司将其定位为在自有平台内、基于既有客户数据与治理机制运行营销智能体的方式。

Today, we’re excited to share a major CustomerLake milestone:Campaign Agents is advancing to Beta andProfile Agents is entering Private Preview. This marks the next stage of product maturity for the Agentic CDP embedded in Databricks, and expands participation to more customers.

When we introducedCustomerLake at Data + AI Summit, we outlined a new operating model for marketing: embed your CDP into the governed data and AI platform where your most complete customer context already lives.

Since then, brands likeGetnet by Santander, HP, and AB InBevhave been using CustomerLake to understand their audiences more deeply and give marketers greater freedom to deliver more tailored campaigns and better customer experiences.

Within 2 hours of starting with CustomerLake, we had models and attributes ready for audience building, versus 2 to 3 months with a traditional CDP. Using our Marketing Lakehouse offers the potential to reduce CDP total cost of ownership by 40%.—Kumar Ram, Global Head of Marketing Technology and AI Enablement, HP

AI is raising the stakes for marketing speed and relevance.74% of consumers use AI to discover, compare, or purchase products. As agents take on more of the buying journey at machine speed, marketers need agents of their own to recognize changing intent and respond in real time. Databricks is where enterprise data, AI models, and governance already come together, giving CustomerLake agents the trusted context to act.

#Databricks#CustomerLake#Genie#HP#Getnet by Santander#AB InBev#Braze#Wine.com#Philadelphia Union#Zé Delivery#Salesforce Marketing Cloud

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