ElevenAgents

Headlines · 5

1. 3d
   ElevenLabs details internal agents built with ElevenAgents

   ElevenLabs says agents built with ElevenAgents now answer more than 5,000 internal questions per month after starting as Slack lookup tools. Their workflows include triaging bugs, checking for duplicate Linear tickets, opening tickets assigned to the appropriate team, and building customer demos from Slack threads. The company says these agents save teams across ElevenLabs more than 1,200 hours per month.

   ElevenLabs (X) · 🔥 0
2. Oct 20
   ElevenLabs launches Eleven Realtime v1 Mini and Max speech-to-speech models

   ElevenLabs released Eleven Realtime, a speech-to-speech model line with v1 Mini for lower-cost natural conversation and v1 Max for customer support and multi-step tasks, on October 20, 2026. Both models are available through the ElevenAgents platform and an OpenAI-compatible Realtime API, priced per minute plus token costs, with Max costing more than Mini. According to Artificial Analysis independent testing reported by 智东西, Max scored 98.8% on Big Bench Audio with a 0.57-second average first-audio response, placing third behind StepAudio 3 Realtime at 99.7% and Qwen Audio 3.0 Realtime Plus at 99.2%, while Mini scored 75.9%; ElevenLabs separately claimed no model on the Artificial Analysis leaderboard is both faster and more accurate, and 智东西's hands-on test of the Architect setup assistant found voice editing convenient but noted a noticeable Chinese accent, long replies and latency.

   The Decoder · 🔥 0
3. Oct 16
   NTT Docomo Business trials ElevenAgents-based voice agent CONN for elderly in Fukushima

   ElevenLabs said in a post on X that NTT Docomo Business is trialing a voice agent built on ElevenAgents for older residents of Aizuwakamatsu in Fukushima. With the Takeda Health Foundation and the cooperation of Aizuwakamatsu City, NTT Docomo Business deployed CONN, its AI assistant, to share local information and hold everyday conversations, according to the post. ElevenLabs noted that heavy snow can make it hard for older residents to leave home in winter.

   ElevenLabs (X) · 🔥 0
4. Oct 14
   ElevenLabs says its ElevenAgents support bot resolves 22,000 tickets a month

   ElevenLabs said in an October 14, 2026 post on X that it runs its own customer support on ElevenAgents, with the agent resolving more than 22,000 tickets a month and cutting response time from hours to 60 seconds. The company said its support team's standard operating procedures for refunds, billing changes and voice-clone questions were turned into step-by-step instructions the agent follows. According to ElevenLabs, the agent can look up customer information, read text, screenshots and PDFs, reply in the customer's language, take actions and hand off to a human team when needed; the figures are self-reported and were not independently verified in the supplied material.

   ElevenLabs (X) · 🔥 0
5. Oct 9
   ElevenLabs and Banner Health partner on AI voice scheduling

   ElevenLabs says it is partnering with Banner Health to answer patient calls with AI voice agents, starting with primary care scheduling. According to ElevenLabs, patients can call any time of day or night, and ElevenAgents books, reschedules or cancels appointments directly in Banner's electronic medical record. When a patient needs a person, the call transfers to a Banner team member with the necessary context. These capability details come from ElevenLabs' announcement; no separate statement from Banner Health was provided.

   ElevenLabs (X) · 🔥 0

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