ElevenLabs says its ElevenAgents support bot resolves 22,000 tickets a month
ElevenLabs said in an October 14, 2026 post on X that it runs its own customer support on ElevenAgents, with the agent resolving more than 22,000 tickets a month and cutting response time from hours to 60 seconds. The company said its support team's standard operating procedures for refunds, billing changes and voice-clone questions were turned into step-by-step instructions the agent follows. According to ElevenLabs, the agent can look up customer information, read text, screenshots and PDFs, reply in the customer's language, take actions and hand off to a human team when needed; the figures are self-reported and were not independently verified in the supplied material.
The post offers a concrete vendor-reported example of an AI agent handling high-volume customer support and escalating to humans when needed.
We run our own customer support on ElevenAgents. It’s resolved over 22,000 tickets a month and cut our response time down from hours to 60 seconds. Our support team already had standard operating procedures for every major kind of ticket, like refunds, billing changes, and voice clone questions. We turned each one into a set of steps the agent follows. The agent can also look up what it needs about a customer, read text, screenshots, and PDFs, reply in the customer's language, take actions, and hand off to our team when a person is needed. Read how we built it: elevenlabs.io/blog/how-we-so…
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