ElevenLabs and Banner Health partner on AI voice scheduling
ElevenLabs says it is partnering with Banner Health to answer patient calls with AI voice agents, starting with primary care scheduling. According to ElevenLabs, patients can call any time of day or night, and ElevenAgents books, reschedules or cancels appointments directly in Banner's electronic medical record. When a patient needs a person, the call transfers to a Banner team member with the necessary context. These capability details come from ElevenLabs' announcement; no separate statement from Banner Health was provided.
The announcement places a voice-agent product inside a health system's appointment scheduling and electronic medical record workflow, with calls routed to staff when patients ask for a person.
We’re partnering with Banner Health to answer patient calls with AI voice agents, starting with primary care scheduling. Patients call any time of day or night, and ElevenAgents books, reschedules, or cancels appointments directly in Banner’s electronic medical record. When a patient needs a person, the call transfers to a Banner team member with the necessary context. Read more: https://elevenlabs.io/blog/banner-health
