Alexa for Shopping expands to 100+ management tasks
Amazon has expanded Alexa for Shopping in the United States to handle more than 100 tasks through conversation, including shopping lists, subscriptions, delivery instructions, refunds, billing questions, and payment issues. Users can also ask about Prime and Audible subscriptions, change delivery frequency, update addresses, and add drop-off details. The features are available to all US Amazon customers through the Shopping app and Amazon’s desktop website.
The update expands Alexa from answering shopping questions into managing common post-purchase and subscription tasks, making it a more capable consumer AI shopping assistant.
Ahead of the holiday season, Amazon has added more than 100 new shopping-related capabilities to Alexa, including subscription and list management, updating delivery instructions, solving payment issues, and answering questions about Prime subscriptions.
The update allows you to use Alexa to create lists, register them, see what’s on them, and add or edit items. You can also manage subscriptions with the AI bot — for example, you could ask it to change deliveries for an item to every three months instead of every month — and edit delivery instructions, such as change an address or add drop-off details.
Users also can now ask Alexa about their Prime or Audible subscriptions, and ask it questions about billing or payment issues.
Amazon has launched various AI-centric shopping features this year, including a shopping assistant, and a way to notify users about new products and offers.
The company said that since the start of the year, the number of people using agentic features has grown 8x, and over the last 12 months, over 400 million consumers have used Alexa for shopping.
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