Modem launches Jev-powered Smart Triggers
Modem Blog says Modem now evaluates incoming events with TypeSafe’s Jev decision model against customizable plain-English conditions before starting its agent. The agent runs only when an event matches, enabling targeted workflows across customer support, calls, Slack, email, pull requests, issues and feedback. Modem says the feature is available to all users, with evaluations taking under one second and costing 1/100th of a cent.
Smart Triggers add a low-cost decision layer to customer-workflow automation, letting Modem focus agent runs on relevant events instead of every incoming event.
Use Jev to control when Modem takes action.
At Modem, support tickets, calls, Slack messages, emails and in-app feedback from customers come in all day, and we want Modem's agent to act on them as they land - to alert your team, create tickets, or other agentic workflows. But that meant spinning up a full agent run per-event, even if there was nothing to act on.
Smart triggers change that. Now before spinning up the Modem agent, we first evaluate each event using Jev, the decision model from TypeSafe, against a plain-English condition. These conditions can be customizable by you, and are evaluated in under a second and cost 1/100th of a cent. The agent only runs on the ones that match.
This means Modem users can now run far more custom automations, covering more workflows — for less agent usage credits — to cover the customer and product observability demands of your entire organization. And it's available today for everyone.
Use Jev to filter triggered events
The easiest way to get started with smart triggers is to create or update your automations using the Modem agent, either in-app or from Slack or Discord. Modem will automatically use Smart Triggers to ensure automations only run when they need to.