Payments are becoming increasingly important, as agents move from one-and-done support conversations to interactions that can drive revenue. Yet all too often at the moment of purchase, customers are transferred to another system or sent a payment link — bifurcating what should be a seamless process.

Our partnership with Stripe removes this friction so customers can have a conversation, pay, and get their receipt all on the same call.

Cedar shows how it works

Cedar was one of the first companies to take payments over the phone through Sierra’s integration with Stripe. Medical bills can be confusing and stressful to navigate. One visit can produce separate charges or insurance adjustments that are hard to follow. Cedar helps health systems and physician groups make billing and payments easier for patients.

Now patients who call about a bill can get their questions answered and pay in the same conversation. When it’s time to pay, the agent moves into a secure payment mode. The customer then enters their card details on the keypad, which are routed to Stripe to process the payment. Once it’s gone through, the agent comes back on the line to confirm the transaction and help with whatever the patient needs next.