Kora

Headlines · 1

1. Oct 20
   Sierra and Stripe let AI phone agents take card payments mid-call

   Sierra, the AI customer service startup led by Bret Taylor, announced a partnership with Stripe that lets its voice agents take card payments during a phone call, according to The Next Web and a Sierra blog post. When it is time to pay, the agent switches into a secure mode and the caller types card details on the keypad, which are routed to Stripe; the agent then confirms the transaction and continues the call. Sierra says the agent never sees card details, only payment status and the last four digits. Healthcare billing firm Cedar was an early user, and Sierra says 71.3% of calls in which patients start a payment with Cedar's agent Kora end in a successful payment — a vendor figure also repeated by The Next Web. Sierra is now listed in the Stripe App Marketplace, and the companies are also working on the Personal Agent Protocol open standard that Sierra and Meta announced, including how agents pay on someone's behalf.

   Sierra Blog · 🔥 0

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