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Salesforce to Require Registration of External AI Agents, With Per-Action Fees Planned

AI summary

Salesforce plans to require customers to register externally built AI agents, starting around November according to its website and possibly as soon as next month, The Information reported. Each action an agent takes inside Salesforce apps would count as a billable “interaction,” though no prices have been announced and Salesforce has not yet begun charging such tolls; the company describes registration as a security measure giving each agent its own identity and narrower data permissions, and customers still pay model providers such as Anthropic or OpenAI separately. New customers would get a three-month grace period after pricing is announced, existing customers would not be affected until contract renewal, and a “headless license” option would offer unlimited agent usage, according to the report.

In-depth insight

The move shows software firms moving beyond per-seat subscriptions toward charging for AI agent actions, with Atlassian, Workday, ServiceNow and Datadog also erecting similar AI tollgates to varying degrees.

This source provides an excerpt. Continue reading on the original site.

#Salesforce#Claude#Anthropic#OpenAI#Atlassian#Workday#ServiceNow#Datadog#Lumen

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