Monday.com launches Harmony, a voice AI platform for sales calls
Monday.com has launched Harmony, a voice AI platform that calls sales leads, qualifies them and hands the best ones to human reps, aimed at mid-market and large companies in the US, UK, Australia and Singapore. Harmony runs on voice technology from OneAI, which Monday.com bought in May for $14.1M in cash according to a company filing, and uses a set of small models each trained for one job rather than a single large model; the company claims replies in about 200 milliseconds. Monday.com said Harmony reaches up to 70% of the people it calls but did not share how it measured this, and it did not publish prices; early user Bright Car Finance, a UK car finance broker, said Harmony helped it close 9% more deals in less than a year.
The launch is part of Monday.com's attempt to reinvent itself around AI; in July it said it would cut about 620 jobs, a fifth of its staff, and in June it set up a $200M fund for workplace AI startups.
Monday.com has launched Harmony, a voice AI platform that calls, qualifies and follows up on sales leads, then hands them to human reps. It uses small, task-specific AI models and claims replies in about 200 milliseconds. It is available in the US, UK, Australia and Singapore.
Monday.com has launched Harmony, a voice AI platform that phones sales leads, qualifies them and passes the best ones to human reps, the company said on Monday. It is aimed at mid-market and large companies in the US, UK, Australia and Singapore.
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