Orange Business is the B2B arm of Orange Group, one of Europe's largest telecommunications and digital services companies. Live Intelligence is Orange Business's flagship AI platform. It’s deployed across 120,000 Orange employees and has already been adopted by 150+ customers in France & Europe. 

The Limits of Building AI Assistance From Scratch

When Orange Business developed their first AI products, they wanted to provide customers with safe ways to develop value with AI. 

Live Intelligence Portal lets employees create simple AI agents and trigger basic API calls—capabilities that work for entry-level personal tasks. Orange Business wanted to build next: agents that could orchestrate complete business processes across fragmented enterprise systems, govern who can access what, and run reliably in production at scale.

Reproducing the orchestration, deployment, monitoring, and observability infrastructure that enterprise-grade agents require, though, would have required over a year of development. Rather than build from scratch, Orange Business went looking for the right foundation. This is how Live Intelligence Studio was born.

An Open-Source-First Evaluation Across 20 Vendors

Orange Innovation (Orange Group's innovation scouting arm) evaluated roughly 20 major cloud providers and specialized AI vendor solutions. They selected LangChain for its model neutrality and portability—allowing the team to maintain full ownership of the agent architecture, and manage workloads in response to European data sovereignty requirements.