Orange Business builds Live Intelligence agent platform on LangChain and LangSmith
A LangChain blog case study says Live Intelligence, the flagship AI platform of Orange Group's B2B arm Orange Business, is deployed across 120,000 Orange employees and has been adopted by more than 150 customers in France and Europe. The platform is split into Live Intelligence Studio for AI engineers, Portal for business users and Console for administrators, plus Agent and MCP registries for discovering, reusing and governing agents and external tools. Orange Innovation evaluated roughly 20 cloud and AI vendors before choosing LangChain for model neutrality and portability, and uses LangSmith for a three-layer evaluation stack covering RAG quality, agent behavior and production trace monitoring, as well as pre-release regression tests.
According to the case study, Orange says building the orchestration and observability infrastructure itself would likely have delayed its roadmap by 12 to 18 months, a vendor-published customer claim that was not independently verified.
Orange Business is the B2B arm of Orange Group, one of Europe's largest telecommunications and digital services companies. Live Intelligence is Orange Business's flagship AI platform. It’s deployed across 120,000 Orange employees and has already been adopted by 150+ customers in France & Europe.
The Limits of Building AI Assistance From Scratch
When Orange Business developed their first AI products, they wanted to provide customers with safe ways to develop value with AI.
Live Intelligence Portal lets employees create simple AI agents and trigger basic API calls—capabilities that work for entry-level personal tasks. Orange Business wanted to build next: agents that could orchestrate complete business processes across fragmented enterprise systems, govern who can access what, and run reliably in production at scale.
Reproducing the orchestration, deployment, monitoring, and observability infrastructure that enterprise-grade agents require, though, would have required over a year of development. Rather than build from scratch, Orange Business went looking for the right foundation. This is how Live Intelligence Studio was born.
An Open-Source-First Evaluation Across 20 Vendors
Orange Innovation (Orange Group's innovation scouting arm) evaluated roughly 20 major cloud providers and specialized AI vendor solutions. They selected LangChain for its model neutrality and portability—allowing the team to maintain full ownership of the agent architecture, and manage workloads in response to European data sovereignty requirements.
#Orange Business#Orange#LangChain#LangSmith#LangSmith Fleet#LangSmith Context Hub#Live Intelligence Studio#Live Intelligence Portal#Live Intelligence Console#MCP Registry#Agent Registry