If you’ve tried to get an agent into production, the model and tool use are not the blocker. The main bottleneck is everything around them: how many teams can build within a secure environment, which team owns each model and tool, how AgentOps and error handling stay inside a pre-defined boundary, and how platform, Workstream, and finance teams see cost and health across accounts. For a Platform team that wants to support many agentic use cases, that’s a platform product to design and operate. In this post, we refer to the team that manages the platform as the Platform team, and to the teams that build on it as Workstream teams. Workstream teams are the domain or product teams that build and own agents on the platform.

Each Workstream team needs a paved road with approved models and tools, short-lived workload identity, isolated runtime and memory, automated evaluation, rollback, telemetry, and cost attribution. These controls need to remain consistent as Workstream teams customize prompts, tools, data access, and application behavior. When every team assembles them, controls drift, shared services become a bottleneck, and ownership is difficult to audit.