Claude Max 用户称云会话赠额未抵扣、套餐反被消耗
一名自称 Claude Max（20x）订阅者的 Reddit 用户称，最近几周使用体验持续变差；据其说法，Anthropic 帮助页写明云会话会先消耗给予 Max 用户的 250 美元额度，但他使用云会话两天后额度仍为 250/250。该用户称被消耗的反而是套餐本身：周重置后九小时内，Fable 额度已用尽，周额度也已用掉 59%；并且 Anthropic 的 AI 客服在看到截图后承认该行为与额度机制不符，但仍表示已损失的用量无法恢复。这一说法仅为单一用户自述，没有独立测量或厂商确认。
这是一则未经证实但细节具体的用户报告：云会话赠额可能未先于套餐额度抵扣，而升级人工客服后已消耗的用量也未获恢复。
I'm on Claude Max (20x), the most expensive plan. Over the past few weeks it has got steadily worse: usage drains faster than ever, quality has dropped, and planned work doesn't get finished.
The worst part: Anthropic gave Max users a $250 credit for cloud sessions, and their own help page says cloud sessions use that credit first, before touching your plan limits. I built in cloud sessions for two days. The credit is still at $250 of $250. My plan got drained instead: within nine hours of my weekly reset, my Fable allowance was 100% used and I was at 59% of my weekly limit.
Support is an AI bot. It first told me the problem must be my fault. When I pushed back with screenshots, it admitted the behaviour doesn't match how the credit is supposed to work. It still told me the lost usage can't be restored. I had to escalate repeatedly just to get passed to a human.
I'll update this review if Anthropic fixes it and restores my usage. Until then: if you're paying for Max, check your usage page carefully, because you may not be getting what you paid for.