Claude Max user says cloud-session credit went unused while plan limits drained
A Reddit user describing themselves as a Claude Max (20x) subscriber says usage has worsened over recent weeks and that Anthropic's $250 credit for cloud sessions, which the user says the help page states is drawn down before plan limits, stayed at $250 of $250 after two days of cloud sessions. The poster says their own plan was consumed instead — a "Fable" allowance fully used and 59% of the weekly limit gone within nine hours of a weekly reset — and that Anthropic's AI support agent, after screenshots, acknowledged the behaviour does not match how the credit should work but said the lost usage could not be restored. The account is a single, self-reported complaint with no independent measurement or vendor confirmation.
The post is an unverified but detailed user report that Anthropic's cloud-session credit may not be applied ahead of plan limits, and that support escalation did not restore the lost usage.
I'm on Claude Max (20x), the most expensive plan. Over the past few weeks it has got steadily worse: usage drains faster than ever, quality has dropped, and planned work doesn't get finished.
The worst part: Anthropic gave Max users a $250 credit for cloud sessions, and their own help page says cloud sessions use that credit first, before touching your plan limits. I built in cloud sessions for two days. The credit is still at $250 of $250. My plan got drained instead: within nine hours of my weekly reset, my Fable allowance was 100% used and I was at 59% of my weekly limit.
Support is an AI bot. It first told me the problem must be my fault. When I pushed back with screenshots, it admitted the behaviour doesn't match how the credit is supposed to work. It still told me the lost usage can't be restored. I had to escalate repeatedly just to get passed to a human.
I'll update this review if Anthropic fixes it and restores my usage. Until then: if you're paying for Max, check your usage page carefully, because you may not be getting what you paid for.