Microsoft published a support document explaining a new "Fix an issue" AI troubleshooting feature in Edge's settings, which works like a chatbot: users pick from preset problem options or type their own prompt, and the underlying AI analyzes the issue and offers explanations and suggestions. According to Microsoft, Edge may collect optional diagnostic data and the current state of browser settings only after the user actively starts a troubleshooting session and grants permission; if the user declines, the browser will not collect that optional data for this experience, and collection happens only during that session rather than continuously in the background. Microsoft also acknowledged that AI-generated answers can occasionally be inaccurate or incomplete and that not every problem can be resolved by automatic diagnosis, leaving complex cases to manual troubleshooting or other support channels.