Apple's Phone app adds AI Call Context in iOS 27 alongside Hold Assist and Call Screening
9to5Mac rounds up the newer features in the iPhone Phone app: Hold Assist, added with iOS 26, detects when a caller is placed on hold and notifies the user when the other party returns, while Call Screening asks callers from unsaved numbers to explain who they are and why they are calling before the iPhone rings, with the answer shown on the Lock Screen. Both can be turned on in Settings, then Apps, then Phone. Coming with iOS 27, Call Context is an Apple Intelligence feature that surfaces relevant information, such as an airline confirmation code from Mail or a recent order number, on screen during calls to businesses. The report says Call Context requires iPhone 15 Pro or later and that iOS 27 is in developer and public beta testing, though the same article gives conflicting rollout timing, saying "next month" in one place and September in another.
Call Context applies AI to a common, often frustrating task by proactively pulling up relevant details while the user is on a call; Apple says it looks only at who is being called, not at what is being said.
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You might not think about it often, but the Phone app on your iPhone keeps getting more powerful. Here are two features you can use today, plus one coming next month in iOS 27.
Hold Assist
With iOS 26 last year, Apple added a new feature called Hold Assist to the Phone app. When you’re on a call, the feature can detect when you’ve been placed on hold. Then you’ll see a pop-up you can tap to enable Hold Assist.
When the person on the other end of the call returns, your iPhone will notify you.
#Apple#Apple Intelligence#iOS 27#Phone app#iPhone 15 Pro#iOS 26