Deloitte report: only 10.2% of enterprises reach deep AI use stage
A report jointly published by Deloitte China and the University of Hong Kong's research center on AI, management and organization found that the share of enterprises reaching production deployment rose to 64.4% from 56.0% in 2025, and those deploying AI across multiple teams grew to 33.7% from 14.7%, while those reaching deep use edged up only to 10.2% from 7.4%. It says 48.5% of surveyed firms reported returns below expectations and 44.4% could not clearly measure AI project ROI, with integration with existing systems the top bottleneck at 56.6%; meanwhile 74% of organizations plan to use agentic AI within two years but only 21% have a mature governance model. Lenovo said its China R&D unit's "full-stack engineer plus five agents" model lifted overall efficiency by more than 30% and AI-generated code contribution above 80% in FY2025/26, with silicon-based customer service handling 75% of volume, and that it has mapped 692 business processes for restructuring.
As enterprise AI spending keeps rising while returns lag, the survey shifts attention from tool purchases to workflow redesign and governance.