Cloudera consolidates post-sales teams under one leader
SiliconANGLE reports that Cloudera has consolidated its post-sales teams under a single leader, giving customers one point of contact from onboarding through renewal. Chief customer officer Patricia Bogoevici said the mandate is to align the teams with customers’ business objectives and help customers make better use of technology they have already paid for. Bogoevici also said she is personally measured on how customers realize value with Cloudera. SiliconANGLE disclosed that theCUBE is a paid media partner for Cloudera EVOLVE26, while saying sponsors did not control the coverage.
The consolidation gives customers one point of contact throughout onboarding and renewal while directing post-sales teams to align with customers’ business objectives and improve use of technology they have already purchased.
Enterprise data platforms must turn AI pilots into measurable business returns while overcoming the data access, sovereignty and cost barriers that stand between experimentation and production.
The conversation is shifting from what AI can do to how companies make it pay off. One data platform provider has responded by folding its post-sales teams under a single leader, giving customers one voice from onboarding through renewal, according to Patricia Bogoevici (pictured), chief customer officer of Cloudera Inc. The mandate now is to align those teams with customers’ business objectives and help them make better use of the technology they have already paid for.
“When I look at things in terms of customers, for me, technology makes sense only when customers are using it,” Bogoevici said. “I am measured on how customers realize value with Cloudera.”
Bogoevici spoke with theCUBE’s Rebecca Knight at Cloudera EVOLVE26, during an exclusive broadcast on theCUBE, SiliconANGLE Media’s livestreaming studio. They discussed moving AI into production, improving customer adoption and measuring business value. (* Disclosure below.)
Why enterprise data platforms shape AI’s path to production
The barriers customers face fall into three categories, starting with data access, according to Bogoevici. A study of more than 1,300 information technology specialists found that roughly 80% named data access as the biggest obstacle. Governance and sovereignty come next, because data sits scattered across silos with differing rules on where it can live.