c/ai_native_callcenter

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ai-native-callcenter: An open-source call center where the AI is the default answer, not an add-on.

What problem it solves Call centers need to handle incoming calls automatically while still giving people a clear path to take over when assistance is required. They also need to preserve the conversation context and call history across AI answers, queue transfers, and agent handling. Key features AI-answered calls — Calls arrive through FreeSWITCH and are answered by a realtime voice model over a…