AI 智能体或削弱 Workday 应用使用率
Workday 客户已开始使用 Anthropic、Microsoft 等公司提供的 AI 智能体，提取并分析数据，而无需直接访问 Workday 应用。五名服务于超过 2,000 家客户的顾问和合作伙伴表示，许多已付费使用 Workday 自有 AI 工具的企业并不经常使用这些工具。
为什么重要：企业 AI 可能减少用户对核心业务应用的直接访问，并给其增长带来压力。
AI doesn’t seem likely to completely replace enterprise apps like Workday, which companies use to store key information about employees and financial transactions. But it is putting potential constraints on their growth.
Already, some Workday customers are using so-called AI agents from Anthropic, Microsoft and other providers to pull data from Workday so they can analyze employment records or trends, for example, meaning the customers themselves don’t have to visit the app. And many companies that pay for access to Workday’s own AI tools, which sit on top of its core HR and finance databases, aren’t regularly using them, according to interviews with five consultants and partners that work with more than 2,000 Workday customers.
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