调查：78%管理者用AI撰写绩效反馈
职场发展公司 Highwire 对 1034 名企业员工的调查显示，78% 的管理者过去一年曾用 AI 起草、编辑、总结或辅助形成反馈与绩效评估，但只有 16% 的非管理岗员工被告知评估中使用了 AI。员工观感分化：54% 认为反馈更具体、可执行，34% 觉得更空泛，32% 认为更没用。近四分之一员工还会用 AI 预演高难度职场对话，AI 视频公司 Synthesia 同期推出的 Sessions 允许员工与 AI 虚拟人练习对话并获得“AI 教练”评估，但该公司称它不能替代导师制。
AI 正从写代码、写文档延伸到直接评价人的绩效，透明度和反馈质量的分歧可能成为新的职场管理议题。
ZDNET’s key takeaways
- Managers are increasingly using AI to give direct reports feedback.
- How employees are receiving that is a mixed bag.
- AI fills a support gap in conversation prep.
As AI use ramps up at work, where are the pros and cons, and for whom? New research from professional development firm Highwire shows where AI has entered the feedback loop — and where it’s both a potential problem and a solution for employee development.
Highwire surveyed 1,034 corporate employees on how AI is infiltrating manager-employee relationships. It found that 78% of managers reported using AI to “help draft, edit, summarize, or inform feedback or a performance review” in the last year. Most of those managers, perhaps unsurprisingly, noted that AI sped up the process of prepping that feedback (Highwire told ZDNET it did not ask managers what else they noticed about using AI).