Cisco adds Dialog agentic framework to Webex, with Claude and Dots tie-ins
AI summary
At WebexOne in Austin, Cisco detailed a broad expansion of AI agents across its Webex collaboration platform, headlined by Dialog, an "agentic harness" that coordinates across people, agents and backend systems and keeps working on a customer's behalf after a conversation ends. Cisco also plans to bring Anthropic's Claude into Webex via Claude Managed Agents, and a Model Context Protocol integration that puts OpenAI's Dots inside Webex as a personal agent. Most new features and products are planned for early 2027, and Engadget notes that reported multi-step agent failure rates remain high.
In-depth insight
Big enterprise collaboration suites are starting to treat AI agents as teammates, making them a key proving ground for agentic AI at work.