EY调查：半数英国CEO称AI提升生产力
安永（EY）的一项报告称，50%的英国CEO把AI列为过去一年提升生产力的三大因素之一，排在其前的是流程重新设计与简化（40%）和人员重新调配（38%）。但报告指出，仅14%的英国CEO能对AI成本拥有完整的实时可见性，32%表示无法正确评估AI的投资回报；遗留系统（34%）、组织复杂性（29%）和技能缺口同样是主要障碍，74%的CEO预计未来三年技能短缺会加剧。EY英国及爱尔兰管理合伙人Silvia Rindone表示，CEO们现在希望看到明确证据，证明投入确实带来更强的生产力和可衡量的商业价值。
这说明企业采用AI的意愿已跑在度量能力前面，成本与回报透明度正成为下一阶段落地的关键约束。
- AI named as one of the three biggest factors to boost productivity
- Visibility over costs and ROI falls short, study finds
- Legacy tech and skills gaps are ongoing issues
Over half (50%) UK CEOs have credited AI with being one of the three biggest contributors to their productivity improvements over the past year, ranking ahead of more traditional aids like redesigning and simplifying business processes (40%) and reselling workers (38%).
But despite naming AI as one of the biggest influencers on productivity, business leaders aren't exactly sure how it's helping, and only 14% of UK CEOs have full real-time visibility over their AI costs, a new EY report has claimed.
As such, one in three (32%) say they're unable to properly asses AI's ROI, making it difficult for them to actually know whether its impacts are translating into financial value.
AI is probably boosting productivity, but we don't really know how
"UK CEOs now want clear evidence that their investment is delivering stronger productivity and measurable business value," UK&I Managing Partner Silvia Rindone explained, implying that companies need greater visibility across their AI spend and impacts.
However, it's not just difficulties quantifying ROI that's helping non-adopters back when it comes to AI. Legacy systems (34%) and organizational complexity (29%) are still considered major blockers four years after generative AI was considered to have gone ultra-mainstream with the public launch of ChatGPT.
Skills shortages also continue to plague businesses, with three in four (74%) UK CEOs anticipating these gaps to worsen over the next three years – more so than access to capital, proving they can't even buy their way out of difficulties.
While organizations are seeking solid evidence that their investments are delivering measurable ROI in terms of productivity and revenue growth, EY's report emphasizes the fact that they can't overlook the same blockers that have been reappearing in studies over the years – legacy tech and skills shortages.
"Realising value still depends on rigorous analysis, clear strategic choices and disciplined execution," UK&I AI & Data Leader Matthew Ringelheim summarized.