The RealReal
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Headlines · 2
- The RealReal tightens bot defenses against AI shopping agents
The RealReal is strengthening its bot-defense system after The Verge used Meta's Muse to repeatedly re-add listings when their 20-minute cart holds expired, blocking other shoppers from buying the items for hours. CTO Luke Friang said the updated configuration makes it much harder for agents to log in, add products to carts and check out, while agents can still surface listings and direct users to product pages.
The Verge AI · 🔥 0 - AI Shopping Agents Face Blocks and Uneven Results
The Verge tested Meta’s Muse and found that shopping agents often require extensive instructions, encounter technical blocks, and return results that do not match the request. Amazon has blocked Muse, while bot checks also made access to Target inconsistent and some users reported difficulty booking through Delta and Amtrak. Meta said retailer responses have been overwhelmingly positive, but the testing highlighted uneven access and departures from vendor demonstrations.
The Verge AI · 🔥 0
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