Snyk Assist
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- Snyk moves internal support agent Snyk Assist into its core product
A LangChain Blog post describes how Snyk turned its internal customer-support agent into a customer-facing product, Snyk Assist, built on LangChain and LangGraph with observability handled in LangSmith. The agent answers questions in plain language and can look up open issues, check a package for known vulnerabilities, open a support case, or log a feature request. According to the post, it ran internally for about a year, launched to customers in the support portal in April 2026, and on 1 September 2026 moved into the core Snyk product as a panel available to every paying customer. Snyk reports more than 60,000 queries, over 500 customer accounts, and more than 85% of sessions resolved without a support ticket since April 2026, all self-reported figures.
LangChain Blog · 🔥 0
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