Shanghai Pudong Development Bank

Headlines · 1

1. Oct 10
   Test finds only 4 of 16 Chinese banks offer a one-tap human agent

   A Shanghai Securities News reporter called customer-service lines at 16 Chinese banks (6 state-owned, 4 joint-stock, 4 city commercial and 2 rural commercial) on a weekday afternoon and a weekend morning, asking routine questions such as large-denomination certificate-of-deposit thresholds and terms and overseas debit-card withdrawal fees. Only four offered a direct route to a human, while the other 12 required several rounds of wrangling with the voice bot; Postal Savings Bank took 2 minutes 41 seconds to reach a person and Shanghai Rural Commercial Bank 2 minutes 28 seconds, though once in the queue most banks answered within 10 seconds on weekdays. The article cites industry analysts saying banks deliberately deflect standard questions to AI and reserve humans for high-risk, complex business, and argues the fix is to feed proprietary knowledge bases and real call recordings into vertical models.

   虎嗅 AI · 🔥 0

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