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Headlines · 3

  1. ShipStation's Deckhand AI IT help desk on Bedrock AgentCore resolved 97.5% of queries

    ShipStation Global's engineering team built Deckhand, an AI IT help desk agent that lives in Slack and runs on Amazon Bedrock AgentCore, answering routine IT and company questions, reading error-message screenshots, and creating or updating Jira Service Management tickets. The agent uses the Strands Agents SDK with Anthropic's Claude on Amazon Bedrock, exposes classification, ticketing, user resolution and image analysis as MCP tools through AgentCore Gateway, and draws on a Bedrock knowledge base indexing Confluence articles, intranet pages and Slack history. According to the co-written AWS/ShipStation post, it resolved 97.5% of incoming channel queries with a 96% positive feedback rating over three months; a DSPy recursive language model (RLM) pipeline mines resolved Slack threads into verified self-service steps, and the bot is designed to stay silent during human-to-human or social chatter.

    AWS Machine Learning Blog · 🔥 0
  2. Atlassian unveils Agentic Multiplayer Protocol, Rovo Work and Loom prompts

    At Team '26 Europe, Atlassian announced the Agentic Multiplayer Protocol (AMP), which gives AI agents an admin-assigned identity, authority and scope so they can work alongside humans in shared tasks and context. It also introduced Rovo Work for long-horizon, multi-step tasks that humans review and approve, and pitched Loom as a way to turn narrated screen recordings into agent prompts. For developers, Rovo Code Search brings source code into the Teamwork Graph and Data Context extends to Databricks, Snowflake and BigQuery; the company says its expanded MCP server exposes 200 tools and handles roughly 15 million tool calls a day.

    SiliconANGLE AI · 🔥 0
  3. Atlassian and OpenAI Expand Enterprise AI Partnership

    Atlassian and OpenAI are expanding their partnership, with OpenAI frontier models powering agents across Atlassian’s platform and Rovo. The agreement also expands Atlassian’s access to models including GPT-6 Astra and the GPT-5.6 series, while connecting ChatGPT and Codex to Atlassian work data through plugins and the Teamwork Graph.

    OpenAI · 🔥 0

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