Claude-4.6
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- Retell AI runs 100M monthly calls on OpenAI models
OpenAI reports that voice-AI platform Retell AI now serves more than 4,000 businesses, with monthly call volume growing from 30 million in early 2026 to over 100 million by September, and OpenAI models generating responses for 80% of those calls. Retell says customer resolution rates exceed 80%, citing Anker's reported 80.4% case resolution rate and a Net Promoter Score of 63, while Pine Park Health's scheduling agent reached a 55.7% booking rate. In its vCX benchmark dated October 13, 2026, GPT-6 Astra ranked first for instruction following at 89.7%, and Retell engineers use Codex for code research, feature building and debugging plus GPT-6 Astra's computer use to test front-end interfaces.
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