Black Cat Complaints

Headlines · 1

1. Oct 22
   NetEase's Xinyu dating app draws complaints over paid chat and contact unlocks

   Beijing Business Today reported, in an article carried by cnBeta, that users of Xinyu — a stranger-social app NetEase Cloud Music launched in 2020 — spend money on coins to raise "intimacy level," with the chat interface stating that contact details can be sent once the level reaches 9. One user, identified as A Qiang, said he spent nearly 10,000 yuan reaching the threshold without the contact being unlocked, and Xinyu's customer service said whether contact details are sent depends on the other user's willingness and the platform cannot force it. A reporter who topped up 6 yuan for 70 coins received an "insufficient coins" prompt after nine minutes and 22 messages, and the report cites more than 1,200 complaints mentioning Xinyu on the Black Cat complaints platform, plus complaints that human customer service is hard to reach behind AI-generated replies.

   cnBeta · 🔥 0

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