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Amazon DynamoDB

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Headlines · 2

  1. ShipStation's Deckhand AI IT help desk on Bedrock AgentCore resolved 97.5% of queries

    ShipStation Global's engineering team built Deckhand, an AI IT help desk agent that lives in Slack and runs on Amazon Bedrock AgentCore, answering routine IT and company questions, reading error-message screenshots, and creating or updating Jira Service Management tickets. The agent uses the Strands Agents SDK with Anthropic's Claude on Amazon Bedrock, exposes classification, ticketing, user resolution and image analysis as MCP tools through AgentCore Gateway, and draws on a Bedrock knowledge base indexing Confluence articles, intranet pages and Slack history. According to the co-written AWS/ShipStation post, it resolved 97.5% of incoming channel queries with a 96% positive feedback rating over three months; a DSPy recursive language model (RLM) pipeline mines resolved Slack threads into verified self-service steps, and the bot is designed to stay silent during human-to-human or social chatter.

    AWS Machine Learning Blog · 🔥 0
  2. AWS playbook: six-week program turns non-engineers into AI agent builders

    In an AWS Machine Learning Blog post, Amazon Web Services describes a six-week program that pairs non-engineering business staff with mentors and production-grade tools—Kiro, Amazon Bedrock, Strands Agents SDK and AWS Lambda agents—for about four hours a week, ending in a working prototype. A team of four customer-facing employees with no engineering background built WealthWise, a multi-agent financial advisory prototype with five agents (portfolio analysis, risk assessment, financial planning and more), a dual-server Node.js and Python Flask architecture, four DynamoDB tables and, the team says, sub-5-second responses for complex reasoning; it took first place in the demo judging. AWS reports that self-rated “strong or expert” understanding of agentic AI rose from 27% to 82% among participants, and readiness to identify AI opportunities from 41% to 85%.

    AWS Machine Learning Blog · 🔥 0

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