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- Salesforce's AIforce hands the CRM entry point to Claude and Slack
An analysis by Zhixun Zhiku published via TMTPost says Salesforce unveiled AIforce at Dreamforce on September 15, 2026, letting employees call Salesforce data, permissions and business processes from interfaces such as Claude and Slack, alongside Claudeforce, Slackforce, Agentforce Coworker and the Headless 360 interface for other agents. Citing Salesforce results, it says Agentforce ARR topped $1.5 billion in fiscal 2027 Q2, up more than 240% year over year, yet still only about 3.3% of the quarter's $11.345 billion in revenue on an annualized basis. The author argues Salesforce is shifting from seat subscriptions toward conversation and Flex Credits workload pricing and, in some products, outcome-based fees, with its moat now resting on customer understanding, AI delivery costs and reliable long-term execution.
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